Jul 22, 2019

Site Reliability Engineer - SaaS Platform

  • Versent
  • Melbourne VIC, Australia
Full time Back End Software Engineer

Job Description


We believe in bringing craftsmanship back to technology, because as technology artisans, we passionately care about the quality outcomes we leave behind.

We are kicking off a brand new team to focus on new product(s) we are building (SaaS & PaaS), like we did with our first one www.stax.io. Most of the team is formed but we are looking to build out a team of experienced Site Reliability Engineers that can join to learn, share and grow with the team.

“What happens when a Software Engineer is tasked with what used to be called Operations”.

SRE’s at Versent will be a multidisciplinary team of Software and Systems Engineers who take ownership of running our platform and ensuring performance and reliability through automation and continuous improvement.

Our SREs are part of the Engineering team - we build and develop solutions and contribute to all stages of the product, from design and concept through to implementation.

The core focus for us, above all the tech, is having a great bunch of people working together with everyone learning and sharing along the way.


Our SRE’s possess the following technical skills:

  • Strong experience with AWS infrastructure/services.
  • Experience with one or more programming languages – Python, Javascript, Java, etc.
  • Experience monitoring distributed systems/application architecture.
  • Understanding of System Authentication / Authorisation principles with an appreciation for Federation protocols SAML & OAUTH.
  • Understanding how to scale a distributed application, as well as monitor, maintain and improve.
  • Understand how to build for failure
  • Understanding of increasing the rate of flow of capability/throughput
  • Excellent troubleshooting ability – ability to diagnose and resolve problems in high throughput web apps and network services.

Our SRE’s exhibit the following behaviours:

  • Know the importance of accurate SLA/SLO definitions, and how error budgets work in practice.
  • Understand the importance of high-quality documentation.
  • Ability to “fix the hotel while it’s open”.
  • Collaborative in spirit.
  • Be process driven and methodical, also have a knack for continuous improvement.
  • Always be responsive.
  • Ability to work well in high pressure situations, and not afraid to call out if help is needed.

Tasks our SRE’s will work on:

  • Ensuring the platform is ultra-scalable, highly reliable.
  • Ensuring high SLO attainment, or identifying why we couldn’t meet our SLO and working on the rectification.
  • Engaging with platform teams across the whole lifecycle of services, from inception and design, through to deployment and refinement.
  • Identity common issues in incidents/engagements and work on fixes for the root cause
  • Liaising directly with customers when needed,


At the core of what we do, we're an engineering company. We value our people more than commercials and put culture at the centre of everything.

We do weekly internal tech meetups with food and drinks, host game nights, pay for your AWS training and certifications, and other relevant certs (if it's something you want to do).

We have many social events, often supporting charity initiatives such as TourXOz and RUOK Day. We also have family functions such as lawn bowls, company picnics etc. We have a paid parental leave program.

We embrace the notion of Versent as a Family, working together to achieve outstanding success.

We have flexible working hours and a culture based on respect, trust and collaboration.


You know, work doesn't have to feel like work. In fact, we don't want it to. That's why we've cultivated an environment based on creativity. Because when people who care about their craft are given the freedom to explore possibilities without restriction, amazing things can happen.


No cool cliques, just hard-working humans generating ideas and devising solutions in a creative, collaborative work space. Professional but not corporate, we believe success is achieved through strong leadership (without interference from middle-management) and an autonomous working environment backed by the moral support of like-minded peers.


  • People: We believe in a positive team with family spirit, because life is to short for anything else.
  • Customer: We create remarkable experiences for customers and treat them as you would wish to be treated.
  • Quality: Be Artisans who care for their craft and lead change through continuous improvement.
  • Reliability: Do what we say we will do when we say we will do it, every time.
  • Transparency: Full disclosure, integrity and honesty in all things.
  • Reciprocate: Give back and assist as much as possible, whenever possible.