Optus is no longer just a traditional telco and we have transformed into a mobile-led multimedia company that delivers content and experiences. Importantly, we see ourselves leading Australia in outstanding customer experience with priority being our digital channels. We listen, we learn, we differentiate.
Do you see yourself as part of our digital success story?
Driving outstanding digital customer experience is key to Optus’ digital roadmap. Playing a critical role in the Service Transformation team, you will work on digital and cross-business delivery initiatives with the relevant Service business owners and Transformation leads. You will also work within one or multiple project teams focused on implementing functionality enhancements across the Optus Digital Consumer and Service business, working with business SMEs and other key stakeholders.
Operating in a fast-paced Agile type environment that requires a flexible and pragmatic approach to achieving results, you will communicate project visions and guide the rest of the team to implement the best customer experience (CX) outcomes within the typical constraints that exist in a large and complex telco corporate environment.
To succeed in this role, you will have a good understanding of complex processes and business rules, managing conflicting stakeholder objectives and working with the required teams to propose a solution design that satisfies the business need within system limitations, time, resource and budget constraints.
What makes you perfect for the role?
Optus is a truly a great place to work because tomorrow is ours to create.
Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.