Oct 11, 2019

Client Data Steward

  • EAB
  • Richmond, VA, USA
Full time Data Analytics Back End Software Engineer Front End Developer

Job Description

The Role in Brief:

The Client Data Steward team manages client data relationships and a portfolio of 15-20 higher education clients. This client-facing role facilitates the systematic acquisition and returns of client data - specifically, ensuring (1) transformation and integration of client data into high-quality client information assets and (2) client satisfaction and engagement throughout the client data implementation life cycle. This position works directly with the client to gather data/information requirements and with the internal account, teams to define the standards and rules to ensure data is extracted, transferred, and loaded into our systems for downstream marketing campaign execution, monitoring, analysis, reporting, and decision-making.

Primary Responsibilities:

  • Manage relationship with the client for data-related activities; understand their business objectives
  • Establish requirements, specifications, standards, rules to acquire and transform client data into information assets for company and clients
  • Acquire and standardize incoming client data while ensuring accuracy and integrity
  • Develop proficiency in executing required data tasks using basic programming languages (e.g., SQL, JavaScript or MongoDB) to support internal production processes, standardize client data and create client data files
  • Perform 2nd level data reviews and revisions to ensure the accuracy and integrity of outgoing client data
  • Facilitate resolution of data discrepancies with clients and client teams
  • Act as a data leader, helping to drive data best practices within the data team, account team(s) and with clients; serve as a resource for Associate level
  • Engage in external client interactions; develop client relationships; provide stellar customer service and communication
  • Engage in internal client team interactions; continuously provide status updates; maintain productive working relationships; attend/participate in

    client team meetings

  • Ensure quality and consistency of work; own data process from start to finish; understand and confirm client needs prior to executing requests
  • Shepherd quality and timeliness of deliverables throughout the client data process(es), keeping all parties informed to proactively mitigate

    people/process/system issues

  • Perform other related responsibility as assigned

Basic Qualifications

  • Undergraduate degree (Associates or Bachelors)
  • Minimum of 2 years of relevant work experience
  • Experience communicating and collaborating with clients, client support and technical communities
  • Ability to maintain composure, take initiative, prioritize and multi-task in a fast-paced environment with competing deadlines
  • Detail-oriented in establishing data requirements and reviewing files of various types (Access, Excel, fixed format, etc.) to ensure accuracy
  • Proficient in Microsoft Office Access or Excel

Ideal Qualifications:

  • Experience working in the account, client, project and/or data management
  • Client-focused, critical problem-solving and consulting skills
  • Goal-oriented team player
  • Proven work ethic and commitment to continuous improvement
  • Passion to learn new things about the business, systems, and data and apply learnings resourcefully
  • Prior light programming experience or coursework, preferably in one of the following languages:  SQL, JavaScript and/or MongoDB 


Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive benefits package.

  • Medical, dental, and vision insurance, dependents eligible
  • 401(k) retirement plan with company match
  • Generous PTO
  • Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
  • Wellness programs including gym discounts and incentives to promote healthy living
  • Dynamic growth opportunities with merit-based promotion philosophy


Data Analyst