Optus Melbourne VIC, Australia
Sitting within the Optus Sales Organisation, the Contact Centre (CX) Digital Architect will be indispensable in identifying the initial opportunity, developing an understanding of the client needs, formulating a winning design and creating a strong desire for an Optus solution by being aware of Optus’ strengths and competitors’ weaknesses in a dynamic market. The role also collaborates with other Domain Architects (including Enterprise Architects and Consulting Architects) to develop solutions composed of multiple technologies to address clients and prospects business needs in a converged ICT services market. The position plays a key role in the sales engagement process, driving both customer experience and financial outcomes through providing specialist technical and pre-sales solutions. The role also provides a key link between the sales and professional services delivery teams. We are looking for a high performing individual who has substantial relevant technical experience as well as some Pre-Sales experience. Significant experience in consultative and creative solution selling; experience in developing solutions that meet a customer’s requirement will be essential to the success of the role. Additionally, you will also have the following: Must haves: Ability to take personal ownership and control, driving to achieve success. Demonstration of market / industry experience and knowledge assistance in sales (measurable by participation in successful sales). Proactive attitude in developing the Optus Contact Centre business, seeking opportunities through the development of relationships within Optus Account Teams, Optus Clients, Partner Vendors and other market relationships. Strong focus on creating relevant, accurate, repeatable and profitable opportunities and actively look for ways to improve the accuracy and profitability of Optus Business. Team player providing Contact Centre thought leadership and mentoring to colleagues within the wider Optus team. You enjoy implementing continuous improvement, from and within our existing capability and to establish new relevant capabilities. Progression and maintenance of vendor relationships (measurable by sales leads and vendor participation/cooperation in sales activities). Mandatory Pre-Sales Design & Architecture competencies (at least two of the areas below): Genesys Contact Centres (PureCloud, PureConnect, PureEngage) Cisco Unified Contact Centres (UCCX/PCCE/UCCE/HCS-CC/CVP) Cisco Workforce Optimisation (WFO) Verint WFO including analytics NICE WFO including analytics Nuance speech and AI solutions Web chat, social media engagement and automation Highly Desirable Pre-Sales Design & Architecture experience: Avaya Unified Communications and Contact Centres Cisco Unified Communications (CUCM, CUX, IM&P, Jabber etc) Cisco Unified Communications Ancillary Applications (Jabber, Attendant Console, etc) Cisco Cloud Services (WebEx Teams / Meetings / Calling) Cisco Voice Gateways (CUBE, SRST, DSP, etc.) Cisco Telepresence Video and/or Polycom Video Real time streaming and Video on Demand digital media Standards based Video Conferencing Microsoft Lync / S4B Audio Visual Routing/Switching Network design (HA, QoS, etc) 3rd party solutions such as Voice Recording & Call Accounting Optus believes in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. Heads Up! Due to the fast paced nature of our business, vacancy close dates may change, so make sure you apply today!
Oct 01, 2019