BCG Digital Ventures
Sydney NSW, Australia
We’re BCG Digital Ventures. Welcome.
We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies.
This is BCG Digital Ventures. Adventure awaits you…
Introducing our Venture Operations Team.
From human resources and information technology to finance, marketing and operations management, the Venture Operations Team is the internal force that drives us forward, enabling us to expand the limits of human expectation with our compelling products, services and ventures. Together, these one-of-a-kind problem-solvers direct our inner corporate structures with incomparable precision, profound analytic foresight and a deep commitment to world-class business services.
We are currently looking for an IT Support Specialist to join our Sydney office on a permanent basis.
Provide a high level of customer service while supporting venture teams and office based staff in a fast-paced environment. Support includes, but is not limited to, Macs (primarily), PCs, AV, smartphones, phone and voicemail systems, both in and outside the office
Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at remote site
Assist in preparing and deploying Apple and PC laptops for staff, including configuration and imaging
Lead IT on-boarding of new staff, providing guidance to use devices and systems
Manage user accounts in Active Directory and across various SaaS tools.
Hardware and software asset tracking and inventory management
Provide support for the IT fit out of new office builds
Coordinate the repair and maintenance of AV equipment, office printers, and computing equipment with outside vendors
Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
Communicate frequently with end users as well as with local, regional, and global support teams
Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCGDV
Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
Minimum of 2 years of experience in similar role
Experience troubleshooting macOS, Windows 10, Microsoft Office Suite, Web browsers, VPN/network connectivity, Google G Suite environment, SaaS tools, Audio Visual equipment
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Experience in effectively communicating and presenting technical concepts to management, peer group and staff
Displays self-starting attitude, resourcefulness and professionalism.
Displays tact, patience and the ability to handle stressful situations.
Excellent oral and written English, clear communication
Able to work independently as well as in a team environment, exercising sound judgment and initiative
Lifting/moving equipment is required.
Some travel may be required.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.